Happy Employees = Biggest CX drivers

Strategising customer experience is a challenge for today’s companies, but one way to get it right is to keep your employees happy, for its they who create h...

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The Era of Frictionless CX

Satisfying a customer has never been easy. But in today’s fast-changing business scenario, it seems to be a mammoth task Customers have always been demanding...

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Slack launches major redesign as millions of users work from home

Slack has started rolling out its redesign available for desktops globally. There’s a mobile version coming soon as well.

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'Create your own identity, don't be someone else': Brad Haddin's advice to Rishabh...

Wriddhiman Saha and Rishabh Pant have been the two options used by the Indian team in the two formats.

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When will coronavirus infections peak? Analysis throws up varying predictions

Researchers at the London School of Hygiene and Tropical Medicine predict that the peak could occur anytime now

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Microsoft Edge Is Less Private Than Chrome Or Firefox, Shares URLs and Device Identifiers, Researchers Find

Microsoft Edge has been found to be among the least private web browsers while Chrome, Firefox and Safari are relatively more private.

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Re-runs and highlights, the corona impact on channels

But this is a world in lockdown, with all live sporting events suspended. That leaves sports broadcasters with little option but to endlessly beam re-runs, archival programming, and documentary features.

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