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The Era of Frictionless CX

Satisfying a customer has never been easy. But in today’s fast-changing business scenario, it seems to be a mammoth task Customers have always been demanding...

from Tech-Economic Times https://ift.tt/2xQK1it

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Yellow.ai deploys 30% of global generative AI bots domestically

While markets like the US are mostly using GenAI for customer support in a bid to cut costs, India Inc. is using them as an opportunity to g...