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Decoding the CX Challenge

Companies are finding it increasingly tough to meet the expectations of the new-age customer. We try to find out more about their customer experience strateg...

from Tech-Economic Times https://ift.tt/2QdBkoy

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Yellow.ai deploys 30% of global generative AI bots domestically

While markets like the US are mostly using GenAI for customer support in a bid to cut costs, India Inc. is using them as an opportunity to g...